MyMediScribe help center

Article Icon
Getting Started with MyMediScribe AI

Learn the basics of using MyMediScribe AI to enhance your medical documentation workflow.

Quick Start Guide:

  1. Download the App – Available on iOS App Store and Google Play
  2. Create Your Account – Sign up with your email and verify your identity
  3. Set Up Your Profile – Add your specialty, credentials, and preferred note format
  4. Configure Note Preferences – Choose your default SOAP note template
  5. Start Recording – Tap the microphone button and begin your patient encounter

Key Features: Real-time voice transcription • AI-generated SOAP notes in seconds • Customizable templates by specialty • Secure patient management • Pin important notes for quick access

Article Icon
Best Practices: Editing Your Note

Master the art of efficiently editing AI-generated medical notes.

Editing Tools:

  • AI-Assisted Editing – Highlight text and use "Edit with AI" to refine specific sections
  • Template Sections – Expand/collapse SOAP sections (Subjective, Objective, Assessment, Plan)
  • Quick Actions – Copy, share, or export your note with one tap

Pro Tips: Review AI-generated diagnoses and mark preferred ones for future suggestions. Use the "Regenerate" feature if the initial note doesn't match your style. Always verify medication names and dosages before finalizing.

Article Icon
Best Practices: Audio Capture & Device Permissions

Optimize your audio capture for the best transcription accuracy.

Recommended Setup:

  • Position your device 2-3 feet from the speaker
  • Minimize background noise (close windows, turn off fans)
  • For telehealth visits, use headphones with a built-in microphone

Required Permissions: Microphone Access (for voice recording) • Storage Access (to save audio files) • Internet Connection (stable WiFi or cellular for real-time transcription)

Troubleshooting: If transcription seems inaccurate, check microphone permissions in device settings. Speak clearly and at a moderate pace. The app supports multiple speakers and will label them automatically.

Article Icon
Getting Started
2 Articles

Essential guides for new users:

Article 1: Creating Your Account

  • Sign up with email or phone number
  • Verify your healthcare credentials
  • Choose your subscription plan (Individual or Group)
  • Set up two-factor authentication for added security

Article 2: Your First Recording

  • Navigate to the Home screen and tap the microphone button
  • Speak naturally during the patient encounter
  • End the recording and watch AI generate your SOAP note
  • Review, edit, and save your note
Article Icon
How-To
11 Articles

Step-by-step tutorials for specific tasks:

  1. How to Create a New Patient
  2. How to Record a Visit
  3. How to Edit SOAP Notes
  4. How to Use Templates
  5. How to Pin Important Notes
  6. How to Export Notes (PDF, copy, share)
  7. How to Manage Your Patient List
  8. How to Connect to Your EHR
  9. How to Invite Team Members
  10. How to Update Note Preferences
  11. How to Restore Deleted Notes
Article Icon
Technical Set Up & Troubleshooting
5 Articles

Technical guides and troubleshooting:

System Requirements: iOS 14.0+ or Android 10+ • Stable internet (WiFi or 4G/5G) • Minimum 100MB storage

Web App Browsers: Chrome 90+ (recommended), Safari 14+, Firefox 88+, Edge 90+

Common Issues:

  • Microphone not detected – Check app permissions in device settings
  • Poor transcription quality – Reduce background noise, speak clearly
  • Notes not syncing – Pull down to refresh, check internet connection
  • App running slow – Clear cache, update to latest version
Article Icon
Compliance
4 Articles

Regulatory and security information:

HIPAA Compliance: All data encrypted at rest (AES-256) and in transit (TLS 1.3). AWS infrastructure with HIPAA BAA in place. No PHI stored on device after sync.

Data Security: SOC 2 Type II compliant infrastructure. Regular penetration testing and security audits. Role-based access controls for group accounts.

Data Retention: Patient data retained per your subscription terms. Permanent deletion within 30 days of account closure. Export your data anytime before deletion.

Audit Logging: All access to patient data is logged. Audit reports available for group admins.

Article Icon
About Mymediscribe AI
8 Articles

Learn about our technology and mission:

  • Our Mission – Reducing clinician burnout through AI-powered documentation
  • How AI Transcription Works – AWS Transcribe Medical for healthcare-specific accuracy
  • SOAP Note Generation – GPT-powered clinical note synthesis from your conversations
  • Multi-Speaker Detection – Automatic speaker labeling for patient encounters
  • Medical Terminology – Trained on healthcare vocabulary for accurate transcription
  • Continuous Learning – AI improves based on your preferred diagnoses and editing patterns
  • Privacy by Design – Built with HIPAA compliance from day one
  • Our Team – Founded by healthcare professionals who understand your workflow
Article Icon
Account Management
3 Articles

Manage your MyMediScribe AI account settings, billing information, user preferences, and subscription details. Learn how to customize your experience.

Includes guides for updating profiles, managing team members, and configuring notification preferences.

How to Delete Your Account

You can delete your MyMediScribe account and all associated data at any time:

  1. Open the MyMediScribe app
  2. Go to Settings
  3. Tap Account
  4. Select Delete Account
  5. Confirm your decision

Important: Account deletion is permanent and cannot be undone. All your data, including transcripts and SOAP notes, will be permanently deleted.

Can't access your account? Email support@mymediscribe.com with your registered email address. We will process deletion requests within 30 days.

Article Icon
Frequently Asked Questions
1 Articles

Common questions answered:

Q: How accurate is the transcription?
A: MyMediScribe uses AWS Transcribe Medical, which is optimized for healthcare terminology with over 95% accuracy in typical clinical settings.

Q: Can I use it for telehealth visits?
A: Yes! Record audio from any patient encounter, whether in-person or virtual.

Q: How long are recordings stored?
A: Audio recordings are processed and then securely deleted. Only the transcript and generated notes are retained.

Q: What specialties are supported?
A: MyMediScribe works for all medical specialties with customizable templates for Primary Care, Cardiology, Orthopedics, and more.

Article Icon
EHR Integration
4 Articles

Article 1: Supported EHR Systems

Epic (via SMART on FHIR) is currently supported. Coming soon: Cerner, Allscripts, athenahealth.

Article 2: Setting Up Epic Integration

  1. Navigate to Settings → EHR Connection
  2. Select your Epic instance
  3. Authenticate with your Epic credentials
  4. Grant MyMediScribe access to patient data

Article 3: Importing Patient Data

Search for patients in your EHR and import demographics automatically. Link existing MyMediScribe patients to their EHR records.

Article 4: Exporting Notes to EHR

One-click export notes directly to patient chart. Format is compatible with Epic documentation. Maintains full audit trail for compliance.