Frequently Asked Questions
Find answers to common questions about MyMediScribe. Can't find what you're looking for? Contact our support team.
Getting Started
Simply sign up for a free trial, complete the onboarding process, and you can start transcribing clinical notes immediately. Our intuitive interface guides you through each step.
No special equipment is required. MyMediScribe works with any device that has a microphone - your computer, tablet, or smartphone.
Most users complete setup in under 10 minutes. This includes creating your account, configuring preferences, and connecting to your EHR if needed.
Features & Functionality
MyMediScribe supports over 50 medical specialties including primary care, emergency medicine, cardiology, orthopedics, psychiatry, and many more. Each specialty has customized templates and terminology.
Yes! Professional and Enterprise plans allow you to create and save custom templates tailored to your specific workflow and documentation preferences.
MyMediScribe integrates with all major EHR systems including Epic, Cerner, Allscripts, Athenahealth, and more. Integration is seamless and secure.
Absolutely. All notes are fully editable. You can review and modify any part of the generated note before finalizing it.
Security & Compliance
Yes, MyMediScribe is fully HIPAA compliant. We use end-to-end encryption, secure data storage, regular security audits, and have signed BAAs with all our customers.
All data is stored in secure, HIPAA-compliant data centers in the United States with redundant backups. Enterprise customers can opt for on-premise deployment.
Only you and authorized users on your account have access to patient data. MyMediScribe staff never access your data except for technical support when explicitly authorized by you.
Data is retained according to your organization's retention policy and HIPAA requirements. You have full control over data deletion and retention settings.
Billing & Pricing
We accept all major credit cards, ACH transfers, and wire transfers for Enterprise customers. Annual plans can be invoiced.
Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees for monthly plans.
Yes! We offer volume discounts for practices with multiple providers and custom pricing for large healthcare organizations. Contact our sales team for details.
Yes, we offer a 14-day free trial on all plans with full access to features. No credit card required to start.
Technical Support
All plans include email support. Professional plans get priority support with faster response times. Enterprise customers receive 24/7 phone support and a dedicated account manager.
Starter plan: within 24 hours. Professional: within 4 hours. Enterprise: immediate phone support available 24/7.
Yes! We offer comprehensive training resources including video tutorials, documentation, and live webinars. Enterprise customers receive personalized onboarding sessions.